How long do you keep my property search preferences?

We retain your search preferences whilst you remain an active client and for up to two years afterwards, unless you request earlier deletion. This allows us to provide relevant property alerts and maintain service continuity.

Do you share my financial information with mortgage brokers?

Only with your explicit consent and only when you've requested mortgage assistance. We work with trusted financial advisers who are bound by their own professional confidentiality requirements.

Can I receive property alerts without providing a phone number?

Yes, email alerts are available without phone contact. However, phone numbers help us provide urgent updates about time-sensitive opportunities or viewing arrangements.

What happens to my data if I decide not to purchase a property?

We'll retain your contact information for a reasonable period in case you resume your property search later. You can request immediate deletion of your data at any time.

Do you use my data for marketing other services?

We only send marketing communications about our property services and related offerings (legal services, property management, etc.). We don't share your data with unrelated businesses for their marketing purposes.

How do I stop receiving property newsletters?

Every newsletter contains an unsubscribe link, or you can contact us directly. We'll process your request within 48 hours.

Privacy Policy - How We Protect Your Personal Data

Privacy Policy

Last Updated: August 2025

This privacy policy explains how we collect, use, and protect your personal information when you use our real estate website. We take your privacy seriously and are committed to being transparent about our data practices.

Important Notice: This privacy policy provides general information only and should not be considered legal advice. Laws vary by jurisdiction, and you should consult qualified legal professionals for specific compliance requirements.

Who We Are

We are a real estate agency specialising in properties across Andalusia's white villages and broader Spanish property market. Our website connects prospective buyers with property listings, market information, and professional guidance for international property purchases.

You can contact our Data Protection Officer at: [Insert contact details]

Information We Collect

Information You Provide Directly:

When you use our services, we may collect:

Contact details (name, email address, phone number, postal address)
Property preferences and search criteria
Financial information relevant to property purchases (budget ranges, mortgage pre-approval status)
Communication records (emails, enquiry forms, phone calls)
Viewing appointment requests and feedback
Newsletter subscription preferences

Information Collected Automatically:

Our website automatically gathers certain technical information:

IP addresses and browser information
Pages visited and time spent on our website
Referral sources (how you found our website)
Device information (mobile, tablet, desktop)
Geographic location data (country/region level)

Cookies and Similar Technologies:

We use cookies to improve your browsing experience. These include essential cookies for website functionality, analytics cookies to understand user behaviour, and marketing cookies for personalised content. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

How We Use Your Information

We process your personal data for several legitimate purposes:

Property Services: Matching you with suitable properties, arranging viewings, providing market information, and facilitating property transactions. This includes sharing relevant details with property owners, other agents, and professional services (solicitors, surveyors, mortgage advisers) involved in your property journey.

Communication: Responding to enquiries, sending property alerts matching your criteria, providing market updates, and delivering our newsletter (with your consent). We may contact you by email, phone, or post depending on your preferences.

Website Improvement: Analysing website usage patterns to enhance user experience, identifying popular property searches, and optimising our service delivery. This helps us understand what information proves most valuable to our clients.

Legal Compliance: Meeting regulatory requirements for estate agency practices, anti-money laundering obligations, and tax reporting where applicable. Spanish and UK property transactions involve various legal requirements that may necessitate data retention and sharing.

Legal Basis for Processing

We process your personal data based on:

Legitimate Interest: Providing property services, website functionality, and business communications
Consent: Marketing communications and non-essential cookies (which you can withdraw at any time)
Contract Performance: Fulfilling our obligations as your property agent
Legal Obligation: Compliance with estate agency regulations and financial crime prevention

Information Sharing

We share your information only when necessary and appropriate:

Property Transactions: With property owners, other estate agents, solicitors, mortgage brokers, surveyors, and other professionals involved in your property purchase or sale. This sharing is essential for completing property transactions successfully.

Service Providers: With trusted third parties who provide services on our behalf—website hosting, email delivery, customer relationship management, and analytics. These providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements: When required by law, court order, or regulatory authority. This might include anti-money laundering investigations or tax authority requests.

Business Transfers: Should our business be sold or merged, your data may be transferred to new owners under equivalent privacy protections.

We never sell your personal data to third parties for their own marketing purposes.

International Data Transfers

Given our focus on Spanish property, your data may be transferred to Spain and other EU countries for transaction processing. We ensure appropriate safeguards are in place for any international transfers, including adequacy decisions and standard contractual clauses where necessary.

For clients based outside the EU, we implement appropriate security measures to protect your data during international transfers.

Data Retention

We retain your personal data only as long as necessary:

Active Clients: Throughout our business relationship and for a reasonable period afterwards to address any queries
Property Transactions: Seven years after completion, in line with financial record-keeping requirements
Marketing Communications: Until you unsubscribe or withdraw consent
Website Analytics: Typically 26 months for Google Analytics data

We regularly review and delete data that's no longer needed.

Your Rights

Under data protection laws, you have several rights regarding your personal information:

Access: Request copies of your personal data and information about how we process it.

Rectification: Correct inaccurate or incomplete personal data.

Erasure: Request deletion of your personal data in certain circumstances (though legal or legitimate business reasons may prevent immediate deletion).

Restriction: Limit how we process your data in specific situations.

Portability: Receive your data in a structured, machine-readable format for transfer to another service provider.

Objection: Object to processing based on legitimate interests, including direct marketing.

Consent Withdrawal: Withdraw consent for processing activities that require it (this won't affect processing that occurred before withdrawal).

To exercise these rights, contact us using the details provided below. We'll respond within one month of receiving your request.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

Encrypted data transmission and storage
Regular security assessments and updates
Access controls limiting data access to authorised personnel
Staff training on data protection obligations
Secure disposal of data when no longer needed

However, no internet transmission is completely secure. We cannot guarantee absolute security but continuously work to protect your information using industry-standard practices.

Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we've inadvertently collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated through our website or direct notification to registered users. The "Last Updated" date at the top indicates when changes were made.

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

For questions about this privacy policy or our data practices, please contact:

Data Protection Officer:
My Solo Casa
Email: info@mysolocasa.com
Phone: +34 952 93 95 04

If you're unsatisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Privacy Policy FAQ

How long do you keep my property search preferences?
We retain your search preferences whilst you remain an active client and for up to two years afterwards, unless you request earlier deletion. This allows us to provide relevant property alerts and maintain service continuity.
Do you share my financial information with mortgage brokers?
Only with your explicit consent and only when you've requested mortgage assistance. We work with trusted financial advisers who are bound by their own professional confidentiality requirements.
Can I receive property alerts without providing a phone number?
Yes, email alerts are available without phone contact. However, phone numbers help us provide urgent updates about time-sensitive opportunities or viewing arrangements.
What happens to my data if I decide not to purchase a property?
We'll retain your contact information for a reasonable period in case you resume your property search later. You can request immediate deletion of your data at any time.
Do you use my data for marketing other services?
We only send marketing communications about our property services and related offerings (legal services, property management, etc.). We don't share your data with unrelated businesses for their marketing purposes.
How do I stop receiving property newsletters?
Every newsletter contains an unsubscribe link, or you can contact us directly. We'll process your request within 48 hours.

Additional Resources:

• UK Information Commissioner's Office - Data protection guidance and complaint procedures
• Spanish Data Protection Agency - Spanish data protection authority
• GDPR.eu - European data protection regulation information